I always have trouble explaining what I do.  I’m not even sure that my family knows what it is that I do.  To avoid going into a long sleep inducing explanation, I usually sum it up by saying that I do “web service operations” or “SaaS Operations”.

But what does that really mean?  Most people have no idea what “SaaS” is, and “web service operations” just makes most folks say “Oh, OK, I get it.  You run a web site”.

If only it were that simple!  I’m not talking about signing up for a blog account somewhere like wordpress.com or making web page with some WYSIWYG editor and putting it up on GoDaddy.

Everybody uses web services today.  Google, Facebook, Pinterest, Twitter, and Yelp, just to name a few.  Even many of the interactive apps on your smartphone or tablet connect to a web service!  While they use them every day, not many people give much thought to what it takes to operate those services. Click to read more …



As a DISH Network subscriber, I occasionally read and post on a forum for DISH users.  It helps me stay up to date on new channels, new features, promotions, and problems. 

Recently, I was reading a thread in which another user was questioning the 1440x1080i resolution of many HD channels on DISH, wondering why they weren’t being broadcast at 1920x1080i.  He was wondering about how this affects HD picture quality.  As with most internet forums, there was some good information in the thread, and there was some not-so-good information in the thread.  I decided to weigh in myself, and this was my response. Click to read more …