I always have trouble explaining what I do. I’m not even sure that my family knows what it is that I do. To avoid going into a long sleep inducing explanation, I usually sum it up by saying that I do “web service operations” or “SaaS Operations”.
But what does that really mean? Most people have no idea what “SaaS” is, and “web service operations” just makes most folks say “Oh, OK, I get it. You run a web site”.
If only it were that simple! I’m not talking about signing up for a blog account somewhere like wordpress.com or making web page with some WYSIWYG editor and putting it up on GoDaddy.
Everybody uses web services today. Google, Facebook, Pinterest, Twitter, and Yelp, just to name a few. Even many of the interactive apps on your smartphone or tablet connect to a web service! While they use them every day, not many people give much thought to what it takes to operate those services. Click to read more …